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Frustrated Thomas Cook customers complain about lack of information about their repatriation

Unprecedented chaos and many frustrated Thomas Cook customers at the airport of the island of Corfu after the company’s collapse that cancelled flights to and from UK. Many did not know about the collapse. They complained about the lack of information regarding their repatriation.

Dozens of holidaymakers flocked to the airport to get on board for the flight home. They were surprised to hear about the collapse and the annulled flights.

Many posted on social media and expressed their frustration and anger.

While, it looks as if the first repatriation airplanes chartered by the British Civil Aviation arrived on the island, travelers remain in the dark and uncertainty.

According to local hoteliers, it is estimated that there are currently 3,000 Thomas Cook customers on Corfu.

Also passengers on the island of Kos have complained about the delays and the lack of information with regards to the replacement flights.

Complaints are coming also from travelers on the island of Zakynthos/Zante.

According to local tour operators, some 4,000 British tourists are currently on Zakynthos on a Thomas Cook ticket.

Regarding the some 20,000 customers currently on the island of Crete, the head of Herakleio airport said that the first six flights are schedule to depart on Tuesday night, Sept 24, 2019. The first flight will depart at 09:00 pm, the last at 1 0′ clock after midnight. He estimated that 1,000 travelers will depart tomorrow.

Greek Tourism Minister, Haris Theoharis, said on Monday morning that 22,000 Thomas Cook customers were to be repatriated in the next three days. Expected are a total of 15 aircraft, so that the repatriation of the holdaymakers runs as smooth as possible.

He estimated that approximately 50,000 Thomas Cook holidaymakers are currently in Greece, the mjaority of them on the islands of Crete, Zakynthos, Kos, Corfu and Skiathos.

The President of the Hoteliers on SKiathos estimated that some 1,800-2,000 British tourists are on the Spoorades islands.

So far, KTG has no infromation about repatriation flights from Skiathos and the Sporades.

The company has more than 1,000 employees in Greece. As of today, they turn unemployed.

Stranded in Greece after the Thomas Cook collapse and do not know what to do? Check here.

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